Shipping policy

 
We provide FREE STANDARD SHIPPING on orders over US$39+, after all discounts applied, in selected countries.
Shipping & Delivery
Shipping to
Standard Shipping
6 – 8 business days with flat rate charge of US$4.99. Free standard shipping on orders over US$39.00.
Express Shipping
3 – 5 business days with flat rate charge of US$15.99.
* For in stock items, please expect additional 1~3 days warehouse processing time for the total delivery estimates.
* For pre-order items, please refer to the estimated date provided on the product’s description page. And it’s not recommended to choose express shipping for pre-order.
Customs Duties
  • Shipments will be delivered with duty and tax unpaid.
  • All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
  • According to customs regulations, Agencyroutes cannot declare purchased items as gifts or list an amount lower than the actual product price.
  • Taxes are more likely to be applied to an order that has been shipped with Express shipping.
Restrictions
Please note that there are some restrictions such that our carriers can’t ensure safe delivery to certain addresses (and let’s be real, there’s nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Shipping address limitations

– APO/FPO/DPO addresses in all countries are not supported.

– P.O. Box address is only supported for United States with standard shipping.

– Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.

– The shipping fee and shipping time might differ between contiguous United States and other Insular areas (e.g., Puerto Rico).

Failed Delivery Situation
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee’s name. In this case, we are unable to file a refund for you.
If you find that your order information is wrong, please contact us at [email protected] with your order number and correct information before the order is shipped out, and as soon as possible.
Additional Information
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It’s our top priority to make sure your orders get delivered to you as soon as possible
⚠️ Attention

1. Shipment to India has been temporarily SUSPENDED.

2. Unexpected delays during transit may happen due to the COVID-19 and some Peak Seasons.